Shipping Policy
Shipping Policy:
We ship to all 50 States making up the fine United States of America. Shipping options and rates are shown live based on the item weight and your shipping address. The rates you see are our actual rates as provided by the carriers. Flat Rate shipping is based purely on product weight, in some cases this will be the cheapest.
We ship to North America (Canada, Puerto Rico) and Hawaii. We do not ship to any other countries or locations, some of our dealers ship internationally.
For products in stock our internal cut off is 1:00pm EST each business day, any order received after 1:00pm EST will be processed the next business day. Our of stock items will ship as soon as possible. If this presents a problem, please check with us before placing the order to avoid any confusion.
We follow Prop65 Guidelines for California Shipments.
As a result of the 2020 COVID Pandemic neither UPS or FedEx guarantee shipping dates and times. We cannot guarantee something that our carriers cannot, there are no refunds or credit for packages that did not arrive on the day UPS and FedEx stated they would. Once it leaves our dock the carrier is responsible for transit times.
Any customer returning any new product outside of the Warranty will be responsible for actual shipping charges in both directions in addition to restocking fees. (If the item is unused and can be resold see Warranty Page) If the item is used or not fit for resale, we may decline the return or arrive at a refund amount based on our testing and assessment.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the item you order and the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
UPS and FedEx do not deliver to a PO Box, Military address, APO or AE. Where necessary we also utilize USPS Mail to ensure we can reach every customer. We can make these substitutions at our discretion.
If you have any questions about shipping your order please call, chat or email us before you place the order. Our systems are automated so we may not be able to make changes after orders are submitted.
It is important to note that special finished units (powder coat, polished, chrome, candy chrome) can add 1-10 days to the shipping date once the order is received.